Every conversation, in one place.
Calls, texts, web chats and campaigns, from MedspAI and your team, in one thread per client.
Hi Sofia, it’s Serenity Med Spa. Botox is $11 per unit through October 31. Want us to save you a spot?
Perfect timing! Can I bring my sister?
Of course! We’d love to see you both. Is this her first time too?
MedspAI 10:04 AMIt is! I’ll just give you a call.
Sofia called and Kayla booked her and her sister for Botox on Saturday at 10 AM.
You’re both set for Saturday at 10. See you then!
Every channel, one thread per client.
Calls, texts, website chats and campaign replies land in the same thread, whether MedspAI or your team handled them.
Talk it through without the client seeing.
Every message shows who sent it, MedspAI or which team member. Notes and mentions stay inside the team.
Is it normal to have a little bruising after filler?
A little bruising is normal and usually fades in a few days. Want Amanda to take a look?
MedspAI 3:10 PMYes please!
Jenna @Amanda Hannah had lip filler Tuesday and would love for you to take a look.
Amanda called Hannah, talked through her symptoms and told her the bruising is normal.
Nothing falls through the cracks.
Your team assigns follow-ups to each other, and MedspAI creates them from calls. Each one links to the client’s thread.
Created by MedspAI from a call
Send Lauren her before-and-after photos
Complete
Created by MedspAI from a call
Confirm Priya’s lip filler consult
Complete
MedspAI loops you in.
When MedspAI runs into something a person should handle, your team gets a notification with the reason and the transcript.
Priya had lip filler yesterday. Part of her lip looks white and it hurts.
Resolve ResolvedLauren wants to change who does her treatment next time.
Resolve ResolvedKristen asked for a call about splitting her payment.
Resolve ResolvedQuestions
What shows up in the shared inbox?
Every call, from MedspAI or your team, inbound or outbound, every text, website chats and campaign replies. All of it lands in one thread per client.
Can I see who sent each message?
Yes. Every message shows whether MedspAI sent it or which team member did.
What are notes?
Notes are comments inside a client’s thread that only your team can see. Mention a teammate to get their attention.
How do assignments get created?
Your team can create them for each other, and MedspAI creates them from calls, like when a client is promised a callback.
When does MedspAI notify my team?
Whenever it runs into something a person should handle, like a callback request or a question it shouldn’t answer. The notification includes the reason and the transcript.
Can my team use it from their phones?
Yes. Your team can work the inbox from their phones and gets push notifications for new messages.