Every call, reviewed for you.
Staff calls and MedspAI calls are recorded, transcribed, summarized and flagged.
- Request info31%
- Book24%
- Reschedule12%
- Confirm6%
- Cancel4%
- Other23%
Asked about lip filler. No consult offered.
Answered every question and booked a HydraFacial.
Quoted $10 per unit. Your price list says $11.
Read any call in seconds.
Every call gets a summary and a full transcript, the ones your team makes and answers included. Listen only if you want to.
Hi Melissa, it’s Jenna from Serenity. You asked about lip filler?
Yes! How much is it?
It’s $750 per syringe. Want to come in for a consult Thursday?
Thursday works. See you then!
Flags the calls worth a second look.
Missed bookings, price mismatches and unanswered questions get flagged for review. Great calls get marked so you can share them with the team.
Asked about lip filler. No consult offered.
Quoted $10 per unit. Your price list says $11.
Asked if numbing cream is included. Never got an answer.
Answered every question and booked a HydraFacial.
Every promised callback, tracked.
When someone on your team says “I’ll call you back,” it goes on a list until they do.
See why people call.
Reports show what clients call about, for your team and for MedspAI, and where calls end without a next step.
Questions
Which calls does it cover?
Every call your team makes and answers, plus the calls MedspAI handles. You can look at them together or separately.
Do I have to listen to recordings?
No. Every call has a summary and a full transcript. The recording is there when you want to hear exactly how something was said.
What gets flagged?
Missed bookings, price mismatches, unanswered questions and promised callbacks are flagged for review. Great calls are marked so you can share them.
How do promised callbacks work?
When someone on a call promises to call the client back, it shows up on a list with who promised it, and it stays there until it’s done.
Can my team mark calls as reviewed?
Yes. Mark a flagged call reviewed, mark it as a great call, or open it to read the transcript and summary.
What do the reports show?
Why people call, how many of those calls finish with a next step, and what usually happens when they don’t.