Know exactly what was said on every call.
MedspAI records and transcribes every call your team makes and answers, right in the client’s thread.
When a client remembers it differently.
WhenWithout call records
MedspAI
MedspAI
A client says “that’s not what I was told”
Without call recordsYour team’s word against theirs
MedspAIOpen the call and read exactly what was said
Finding the call
Without call recordsNobody knows which phone it was on
MedspAIIt’s in the client’s thread, next to their texts
Calls your team makes and answers
Without call recordsNothing kept but a line in a call log
MedspAIRecorded and transcribed, like the calls MedspAI handles
Before it becomes a complaint
Without call recordsYou hear about it when the client is upset
MedspAICalls where a price didn’t match get flagged for review
The next new hire
Without call recordsLearns the same mix-up the hard way
MedspAICoach from the real call, not from memory
Questions
Are calls my staff make and answer recorded too?
Yes. Every call your team makes and answers is recorded and transcribed, not only the ones MedspAI handles.
Where do I find a call?
In the client’s thread, next to their texts and chats, with a summary and the full transcript.
Do I have to listen to the recording?
No. Read the transcript and the summary. The recording is there when you want to hear exactly how something was said.
How long are calls kept?
Transcripts are kept for good. Recordings are kept for 90 days.
What does a price mismatch flag mean?
MedspAI flags calls worth a second look, including ones where a price didn’t match, so you can check the call before the client brings it up.