Case Study • Cypress, TX

Ending the Missed-Call Tredeoff at a Busy Med Spa

Peak Health & Aesthetics, a busy med spa in Cypress, Texas, became the first clinic to adopt our custom-built AI assistant. The early results helped shape the foundation of MedspAI.

Background

Like many growing med spas, Peak Health & Aesthetics faced a familiar challenge: missed calls and delayed follow-ups. With their team focused on in-office patients, it was easy for new inquiries and after-hours calls to go unanswered. Every missed call meant a missed opportunity for growth.

The Challenge

Peak Health & Aesthetics was constantly juggling incoming calls and in-person clients. The front desk worked hard to answer every phone call, but during busy hours, it often meant putting guests on hold or missing calls altogether. After hours, inquiries went to voicemail and many potential patients never called back.

The team felt stuck choosing between being fully present with patients in the spa or catching the next call before it was lost: a tradeoff that created stress for staff and inconsistent experiences for clients.

The Solution

MedspAI deployed a custom AI Voice Receptionist trained on Peak’s unique services, tone, and booking process.

The agent answered calls instantly, 24/7 by greeting patients naturally, answering common treatment questions, and booking consultations directly into the schedule.

By handling every call the front desk couldn't get to, the AI receptionist allowed Peak’s staff to stay fully present with in-office patients while ensuring every caller received immediate attention.

Importantly, the goal wasn’t to replace staff; it was to support them. By handling routine and after-hours calls, the AI allowed Peak’s team to focus on the people right in front of them and deliver a better, more personal patient experience.

Results After 60 Days

• 📞409 calls answered by the AI receptionist
• 💰$23,280 in additional revenue attributed to AI-handled calls
• ✅100% call answer rate
• 🚫$0 in ad-spend

Key Takeaway

Peak’s experience shows that growth doesn’t always require more staff or increased ad spend — just better systems.

With MedspAI’s AI Voice Receptionist, every caller is greeted instantly, every lead is followed up automatically, and your front desk team can focus entirely on delivering an exceptional in-person experience.

This success became the foundation of MedspAI’s mission: helping med spas grow through intelligent, human-sounding automation.